Refund policy
Every Brilliance Limited piece is produced in a numbered limited edition or made to order by one artist. For that reason, all sales are final. We do not accept returns or exchanges for change of mind or for incorrect size selection.
Please review the size guide before ordering. If you are unsure, contact us before you buy — we would rather help you choose than have you receive something that doesn’t fit.
IF SOMETHING IS WRONG, WE MAKE IT RIGHT
Every order is inspected and packed personally before it ships. Nothing leaves the studio that isn’t up to standard.
If your order arrives damaged in transit, defective, or is not what you ordered, we will replace it.
To report an issue:
- Contact us within 7 days of delivery at inquiries@blmtd.com
- Include your order number and photographs of both the item and the packaging
We will review your claim and, once confirmed, send a replacement. If the edition has sold out and no replacement exists, we will issue a refund to your original payment method.
REFUND TIMING
Approved refunds are issued to the original payment method. Your bank or card issuer may take 5–10 business days to post it.